Shipping policy

Last updated: 26 July 2026

Thank you for shopping with LED Skin Therapy Machine. This Shipping Policy explains how orders are processed, shipped, tracked and delivered.

Please read this policy before placing an order. By completing a purchase, you agree to the delivery arrangements displayed during checkout and described below.

Nothing in this Shipping Policy limits or excludes any rights available to you under applicable consumer law.

1. Shipping destinations

We offer tracked delivery worldwide, subject to:

• Carrier availability.
• Local delivery restrictions.
• Customs or import restrictions.
• Our ability to deliver safely to the address provided.
• Product availability within the relevant fulfilment location.

Some countries, territories, remote areas, military addresses, PO boxes or restricted postcodes may not be eligible for delivery.

If we are unable to deliver to your destination after you have placed an order, we will contact you and cancel the affected order. Any payment collected for the cancelled order will be refunded to the original payment method.

2. Shipping costs

We currently offer:

Free tracked worldwide shipping

No standard delivery charge will be added to your order at checkout.

Free shipping refers only to the delivery charge charged by LED Skin Therapy Machine. It does not mean that customs duties, import taxes, brokerage charges or other local fees are included.

Please read Section 9, Customs, import duties and taxes, before placing an international order.

3. Order processing

Orders are normally processed within:

3–5 business days

Business days are Monday to Friday and exclude UK bank holidays.

Processing time is separate from the time your parcel spends in transit. Processing may include:

• Payment verification.
• Fraud and security checks.
• Confirmation of product availability.
• Preparing and packaging the product.
• Transferring the order to our fulfilment partner.
• Carrier collection.
• Creation of tracking information.

The delivery estimate applicable to your destination should be displayed during checkout before you place your order.

Processing and delivery may take longer during:

• Public holidays.
• Promotional periods.
• High-volume sales periods.
• Carrier disruption.
• Severe weather.
• Customs delays.
• Events outside our reasonable control.

Unless a different delivery period has been agreed with you, we aim to deliver your order without undue delay and within 30 days after the order is accepted. UK online-selling rules generally require delivery within 30 days unless another timeframe has been agreed.

4. Order confirmation and acceptance

After placing an order, you should receive an automated order-confirmation email at the email address entered during checkout.

Please review the confirmation carefully and contact us promptly if any information is incorrect.

An automated order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted for fulfilment.

We may be unable to accept or fulfil an order where:

• Payment cannot be authorised or verified.
• The product is unavailable.
• The delivery address is incomplete or invalid.
• We cannot deliver to the selected destination.
• Fraud or security concerns are identified.
• An obvious pricing, product or promotional error has occurred.
• The order appears to have been placed for resale or another unauthorised commercial purpose.

If we cannot accept or fulfil your order, we will contact you and refund any payment collected for the affected order.

5. Tracking information

When your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.

Tracking may not become active immediately. The carrier may need time to receive, scan and update the parcel in its system.

Customers are responsible for:

• Providing a correct email address.
• Monitoring tracking updates.
• Responding to reasonable carrier requests.
• Arranging redelivery or collection where required.

If you have not received tracking information after the processing period, or tracking has not updated for an extended period, contact:

skintherapymachinesupport@gmail.com

Please include your full name and order number.

6. Fulfilment locations

Orders may be dispatched from one of our fulfilment centres, suppliers or logistics partners.

Depending on your delivery address and product availability, an order may be dispatched from a location outside your country.

The country from which the parcel is dispatched does not change your contractual relationship with LED Skin Therapy Machine or remove any mandatory consumer rights that apply to your purchase.

7. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check:

• The recipient’s full name.
• House or building number.
• Street name.
• Flat, apartment or unit number.
• Town or city.
• County, state or region.
• Postcode or ZIP code.
• Country.
• Telephone number.
• Email address.

If you notice an error, contact us immediately at:

skintherapymachinesupport@gmail.com

Include your order number and the correct address.

We will make reasonable efforts to update the address before fulfilment. However, we cannot guarantee that an address can be changed after processing, fulfilment or dispatch has begun.

Where a parcel is delayed, lost or returned solely because the customer supplied an inaccurate or incomplete address, we may require payment of the reasonable and evidenced cost of resending the order, where permitted by law.

8. Delivery attempts and uncollected parcels

Depending on the carrier and destination, the carrier may:

• Attempt delivery more than once.
• Leave the parcel in a designated safe place.
• Deliver it to a neighbour.
• Leave it with reception or building management.
• Redirect it to a collection point.
• Contact you for delivery instructions.
• Request payment of customs or import charges.

Customers should monitor tracking updates and collect parcels within any deadline imposed by the carrier.

If a parcel is returned because:

• It was not collected.
• Delivery attempts were unsuccessful.
• The address was inaccurate or incomplete.
• The customer did not respond to the carrier.
• Customs charges were not paid.

we will contact you after the parcel has been returned to the appropriate fulfilment location.

Where permitted by law, we may require payment of reasonable and evidenced reshipping costs before sending the order again.

Any cancellation or refund will be handled in accordance with our Return and Refund Policy and applicable consumer law.

9. Customs, import duties and taxes

International orders may be subject to:

• Customs duties.
• Import VAT or other import taxes.
• Brokerage fees.
• Customs-clearance charges.
• Carrier administration fees.
• Other charges imposed by the destination country.

Unless checkout expressly states that these charges are included, they are not included in the product price or free shipping offer and are the customer’s responsibility, subject to applicable local law.

LED Skin Therapy Machine does not control these charges and cannot guarantee or predict their amount. Customs requirements and charges vary by country.

Customers should contact their local customs authority before ordering if they need information about possible charges.

The carrier or customs authority may contact you to request payment or additional information before releasing the parcel. Customers are responsible for responding within the applicable deadline.

For goods entering the UK from abroad, the carrier may contact the recipient where VAT, Customs Duty or delivery-related charges must be paid. The parcel can be returned to the sender if required charges are not paid.

Refusing to pay customs charges does not automatically cancel the order.

Where a parcel is refused, unclaimed or returned because customs charges were not paid, any eligible refund will normally be considered after the parcel has been returned and inspected.

Where legally permitted, we may deduct reasonable and evidenced costs caused by the refused or unclaimed shipment, including:

• Return transportation.
• Carrier handling charges.
• Customs-clearance costs.
• Import or export processing charges.
• Other direct costs charged to us because the parcel was refused or unclaimed.

We will not make deductions that are prohibited by applicable consumer law.

This section does not affect your rights where the product is faulty, damaged, incorrect or materially not as described.

10. Customs delays

International parcels may be inspected, held or delayed by customs authorities.

Customs-clearance times are outside our direct control. However, we will provide reasonable assistance where information from the sender is required to help release the parcel.

Customers are responsible for:

• Providing accurate import information.
• Responding to lawful customs requests.
• Paying any applicable charges.
• Supplying identification where lawfully requested.
• Confirming the intended use of the product where required.

We are not responsible for delays caused solely by a customer’s failure to respond to customs or carrier requests.

11. Delayed deliveries

Delivery estimates are estimates rather than guaranteed delivery dates unless we have expressly agreed a guaranteed date with you.

Delivery can be affected by:

• Carrier congestion.
• Customs clearance.
• Severe weather.
• Public holidays.
• Industrial action.
• Transport disruption.
• Local delivery conditions.
• Incorrect delivery information.
• Government restrictions.
• Events outside our reasonable control.

If your parcel has not arrived within the delivery estimate shown at checkout, contact:

skintherapymachinesupport@gmail.com

Please provide:

• Your order number.
• Full name.
• Delivery address.
• Tracking number, where available.
• Any relevant carrier messages.

We will investigate the shipment with our fulfilment provider and carrier.

Where delivery is significantly delayed, your remedies will depend on the circumstances, including whether a particular delivery date was agreed or was essential.

Nothing in this policy prevents you from exercising any statutory right to require delivery within an additional reasonable period or to cancel where applicable law permits.

12. Lost parcels

A parcel will not automatically be treated as lost solely because tracking has not recently updated.

We may need to allow the carrier’s investigation period to pass before a parcel can be formally declared lost.

Where:

• The carrier confirms that the parcel is lost; or
• Our investigation reasonably determines that it is unlikely to be delivered,

we will provide an appropriate replacement or refund in accordance with applicable law.

We may ask you to:

• Confirm in writing that the parcel was not received.
• Verify the delivery address.
• Cooperate with a carrier investigation.
• Provide any relevant information about the alleged loss.

We will not require you to resolve a lost-parcel claim directly with the carrier. Your purchase contract remains with LED Skin Therapy Machine.

Where we selected the carrier, goods generally remain at the trader’s risk until they enter the physical possession of the customer or a person identified by the customer.

13. Parcels marked as delivered

If tracking shows that a parcel was delivered but you cannot locate it:

1. Check the delivery address on your order confirmation.
2. Check safe places around the property.
3. Ask other members of the household.
4. Check with neighbours.
5. Contact reception or building management, where applicable.
6. Review any delivery photograph, GPS information or carrier note.
7. Contact us promptly if the parcel remains missing.

We will investigate the delivery with the carrier.

We may ask you to provide a written non-receipt declaration or other reasonable information required for the carrier’s investigation.

A delivered tracking status does not automatically remove our responsibility where the parcel was not actually delivered to you or an authorised recipient.

The outcome will depend on the available evidence and applicable consumer law.

14. Damaged parcels

Please inspect the parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, contact:

skintherapymachinesupport@gmail.com

Please provide:

• Your order number.
• A description of the damage.
• Clear photographs or video of the product.
• Photographs of the outer packaging.
• Photographs of the shipping label.
• Details of any missing components.

Please retain the product and packaging until we confirm whether they are required for an investigation or return.

Requesting photographs helps us investigate the delivery and confirm the appropriate remedy. It does not remove your statutory rights where goods are faulty, damaged or not as described.

15. Incorrect or missing items

Contact us promptly if:

• You receive the wrong product.
• An included component is missing.
• The quantity received is incorrect.
• The parcel contains an item that you did not order.

Please provide photographs showing:

• The product received.
• All contents of the package.
• The external packaging.
• The shipping label.

Where the error is ours, we will arrange an appropriate remedy at no additional cost to you.

16. Refused deliveries

Please contact us before refusing a parcel unless there is an immediate and legitimate reason to refuse it.

Refusing delivery does not automatically:

• Cancel the order.
• Complete a valid return request.
• Guarantee an immediate refund.
• Remove responsibility for applicable customs charges.

Where a parcel is refused without prior notice, we may need to wait until it has been returned and inspected before processing any eligible refund.

Reasonable and evidenced costs caused by an unjustified refusal may be deducted only where legally permitted.

Your statutory cancellation and consumer rights remain unaffected.

17. Separate shipments

Where an order contains more than one item or package, products may occasionally be dispatched separately.

You may receive:

• More than one parcel.
• Separate tracking numbers.
• Parcels on different dates.
• Parcels from different fulfilment locations.

You will not be charged additional standard shipping costs solely because we divide an order into multiple shipments.

For cancellation periods applying to orders delivered in separate parts, the relevant period may begin after the final item or part is delivered, depending on applicable law.

18. Order cancellations

Contact us as soon as possible if you wish to cancel an order:

skintherapymachinesupport@gmail.com

Include your order number and Order Cancellation in the subject line.

We will make reasonable efforts to stop an order that has not yet been fulfilled or dispatched.

We cannot guarantee that an order can be amended or intercepted after processing or fulfilment has begun.

If the order has already been dispatched, you may still have cancellation and return rights under our Return and Refund Policy and applicable consumer law.

19. Delivery responsibility and transfer of risk

Where we select or arrange the carrier, we remain responsible for the parcel while it is being transported.

Risk normally passes to you when the goods enter:

• Your physical possession; or
• The physical possession of a person you identified to receive them.

Different rules may apply where you independently arrange a carrier that was not offered or selected by us.

Nothing in this section excludes responsibility that cannot legally be excluded.

20. Circumstances outside our reasonable control

We are not responsible for delays caused by events that we could not reasonably prevent, including:

• Severe weather.
• Natural disasters.
• Customs disruption.
• War or civil unrest.
• Industrial action.
• Transport-network failures.
• Carrier emergencies.
• Public-health emergencies.
• Government restrictions.
• Telecommunications or system failures outside our control.

Where such an event significantly affects an order, we will take reasonable steps to:

• Inform affected customers.
• Reduce the effect of the disruption.
• Provide updated information where available.
• Resume fulfilment as soon as reasonably possible.
• Provide any remedy required under applicable consumer law.

This section does not limit rights or responsibilities that cannot lawfully be excluded.

21. International customers

We sell to customers in multiple countries.

Customers outside the United Kingdom may have mandatory rights under the consumer laws of their country or region.

Where applicable local law provides greater protection than this policy, the mandatory local law will apply.

Customers are responsible for checking whether the product can legally be imported into and used within their country, except where responsibility cannot lawfully be transferred to the customer.

We may cancel an order where we reasonably believe that:

• Importing the product would be unlawful.
• The carrier cannot deliver to the destination.
• Required delivery or customs information is unavailable.
• Fulfilling the order would expose us or our service providers to legal or regulatory risk.

If we cancel for one of these reasons, we will refund any payment collected for the affected order.

22. Changes to this Shipping Policy

We may update this Shipping Policy to reflect changes to:

• Delivery services.
• Fulfilment arrangements.
• Shipping destinations.
• Processing procedures.
• Customs requirements.
• Carrier practices.
• Applicable laws or regulations.

The policy in effect when an order is placed will normally apply to that order, unless a later change is legally required or is more favourable to the customer.

The latest version will be published on our website with an updated revision date.

23. Contact us

For questions about processing, tracking, customs or delivery, contact:

LED Skin Therapy Machine
Email: skintherapymachinesupport@gmail.com
Website: ledskintherapymachine.com

Please include your full name and order number when contacting us about an existing order.